FAQ's

1.What types of clothing do you offer ?

We offer a wide range of women’s clothing, including dresses, whether you’re looking for casual, formal, or seasonal wear, we have something for every occasion.

  1. Do you offer plus sizes or petite sizes ?

Yes, we offer an inclusive size range, including both plus sizes and petite sizes, so that every woman can find clothing that fits her perfectly.

  1. How do I find the right size for me ?

We recommend using our size guide, which provides detailed measurements for each size. You can also refer to the fit notes on each product page for specific sizing advice.

  1. How can I contact customer support ?

You can contact our customer support team via email at ahlamcloset@gmail.com, by calling (0300-2738887).

  1. What fabrics or materials are used in your clothing?

Our clothing is made from high-quality fabrics such as cotton, linen, silk, and eco-friendly materials like organic cotton and recycled polyester. Each product page provides details on the fabric composition.

  1. How can I find out when new collections are released?**

You can stay updated on new collections by following us on social media. We regularly announce new arrivals and exclusive releases through these channels.

  1. Can I customize or personalize an order?

Currently, we do not offer customizations or personalization’s. However, we are always exploring new options and may introduce this feature in the future.

  1. How do I determine the right size for me?

Use our comprehensive size guide to find your perfect fit. Simply measure yourself and compare your measurements with the size chart provided on each product page.

  1. Do you have a size guide?

Yes, our size guide is available on every product page. It includes detailed measurements to help you select the correct size.

  1. What if the item I purchase doesn’t fit?

If an item doesn’t fit, you can return or exchange it within [5 days] of receiving your order, as long as it’s unworn and in its original condition.

  1. Do you offer custom tailoring services?

At the moment, we do not offer custom tailoring services. However, we design our collections to cater to a wide range of body types, offering both standard and extended sizes.

  1. How long will it take to receive my order?

Shipping times vary depending on your location and the shipping option selected at checkout. Typically, orders are delivered within 4 to 5 business days for standard shipping.

  1. Do you offer international shipping?

Yes, we ship internationally! Shipping rates and delivery times will vary depending on the destination.

  1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress through the link provided.

  1. Do you offer free shipping, and what are the conditions?

Yes, we offer free shipping in all over pakistan

  1. What should I do if my package is delayed or lost?

If your package is delayed or lost, please contact our customer support team, and we will assist you in locating your order or arranging a replacement if necessary.

  1. What is your return and exchange policy?

We offer hassle-free returns within [5 days] of receiving your order. The item must be unworn, unwashed, and in its original packaging with tags attached. For more details, visit our returns page.

  1. How do I return an item?

To return an item, follow the instructions on our returns page. You’ll need to provide your order number and reason for return, and we’ll guide you through the process.

  1. Can I exchange an item for a different size or color?

Yes, you can exchange an item for a different size or color. Simply follow the instructions on our returns page to initiate the exchange process.

  1. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us immediately with your order number and a photo of the item. We’ll arrange for a replacement or refund.

  1. Can I modify or cancel my order after placing it?

We aim to process orders quickly, so changes or cancellations may not be possible after an order is placed. However, if you contact us immediately after placing your order, we’ll do our best to accommodate your request.

  1. How do I use a discount code at checkout?

To use a discount code, enter it in the “Promo Code” box during checkout, and the discount will be applied to your total. Only one discount code can be applied per order.

  1. Do you have any ongoing promotions or discounts?

Yes, we regularly offer promotions and discounts. follow us on social media to stay updated on our latest offers.

  1. How can I track my order without an account?

You don’t need an account to track your order. Simply use the tracking number provided in your shipping confirmation email to check the status of your delivery.

  1. Do you collaborate with influencers or bloggers?

Yes, we love collaborating with influencers and bloggers who share our values and style. If you’re interested, please reach out to us at [0300-2738887].