Product & Sizing
What types of clothing do you offer?
We offer a wide range of women’s clothing, including stylish dresses designed for every occasion. Whether you are looking for casual wear, formal outfits, or seasonal collections, you will find something perfect in our store.
Do you offer plus sizes or petite sizes?
Yes, we believe fashion should be inclusive. Our collections include both plus sizes and petite sizes so that every woman can find clothing that fits beautifully.
How do I find the right size for me?
We recommend referring to our Size Guide, which provides detailed measurements for each size. You can also check the fit notes on individual product pages for additional sizing guidance.
Do you have a size guide?
Yes, a detailed Size Guide is available on every product page to help you choose the correct size based on your measurements.
What if the item I purchase doesn’t fit?
If your item doesn’t fit, you can request a return or exchange within 5 days of receiving your order, provided the item is unworn and in its original condition with tags attached.
Materials & Product Information
What fabrics or materials are used in your clothing?
Our clothing is crafted from high-quality fabrics such as cotton, linen, silk, and eco-friendly materials like organic cotton and recycled polyester. Fabric details are mentioned on each product page.
Can I customize or personalize an order?
At the moment, we do not offer customization or personalization services. However, we are continuously exploring new options and may introduce this feature in the future.
Do you offer custom tailoring services?
Currently, we do not provide tailoring services. Our designs are created to suit a wide variety of body types with both standard and extended sizes.
Orders & Shipping
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are delivered within 2-5 business days across Pakistan.
What is your shipping charges for local orders?
Yes, we offer delivery all over Pakistan with a flat shipping of PKR 100.
Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the provided tracking link.
Can I track my order without creating an account?
Yes, you can track your order without an account by using the tracking number sent to your email after shipment.
What should I do if my package is delayed or lost?
If your package is delayed or appears lost, please contact our customer support team. We will assist you in locating your order or arranging a replacement if necessary.
Returns & Exchanges
What is your return and exchange policy?
We offer hassle-free returns within 7 days of receiving your order. Items must be non discounted, unworn, unwashed, and returned in their original packaging with tags attached.
How do I return an item?
To return an item, simply follow the instructions on our Returns Page. You will need your order number and the reason for return, and our team will guide you through the process.
Can I exchange an item for a different size or color?
Yes, exchanges are available for different sizes or colors, subject to availability. Please follow the exchange instructions on our Returns Page.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the product. We will arrange a replacement or refund.
Payments & Promotions
How do I use a discount code at checkout?
Simply enter your Promo Code in the designated box during checkout, and the discount will automatically be applied to your order total. Only one discount code can be used per order.
Do you have any ongoing promotions or discounts?
Yes, we frequently offer special promotions and seasonal discounts. Follow us on our social media platforms to stay updated on the latest deals.
Customer Support
How can I contact customer support?
Our customer support team is always here to help. You can contact us via:
-
Email: ahlamcloset@gmail.com
- Call: +92300-2738887
How can I stay updated about new collections?
Follow us on our social media channels to stay informed about new arrivals, exclusive launches, and special promotions.
Collaborations
Do you collaborate with influencers or bloggers?
Yes, we love working with influencers and bloggers who align with our brand and style. If you are interested in collaborating, please contact us at +92-300-2738887.